Rendering and Painting Warranty
GGG Provides a 5 year workmanship warranty and Dulux gives 5 years Acratex materials warranty
We will warranty against peeling, chipping, or blistering of the newly applied paint or stain which is the result of poor or improper workmanship. This warranty is transferable to the future homeowner, or owner of your residence or business.
The customer must perform the following for the warranty to be effective:
- Provide a copy of the original painting or staining contract.
- Contact us within the warranty period and as soon as the painting or staining defect is known so as not to cause additional damage to the substrate.
- Show proof that the agreed proposal agreement was paid in full.
Our Painters at Matthews’ Painting will perform the following:
- Repair failed painted or stained areas by preparing the surface the same as stated in the contract and touch-up paint or stain the same as stated in the contract.
- Repair failed painted or stained areas only where the paint or stain is peeling, chipping or blistering. The paint or stain colour and sheen will not be an exact match in some areas of touch up due to aging and possible fading.
- Repair failed painted or stained areas at no labour or material cost to the client.
The following is not covered by this warranty:
- Painting where the client supplies the paint and material
- Painting where the client performs any part of the labour
- Failed painted or stained areas due to previous coating failure, water damage, moisture damage, or ground contact damage
- Brush marks, roller texture, fading, chalking, bleed through from knots, rust stains, or tannin bleed
- Horizontal painted or stained surfaces on exteriors (i.e. decks, deck surfaces like tops of railings, stairs, and porch floors)
- Chipped or cracked paint due to abuse or “wear and tear”
- Acts of God (i.e. Hail and/or storm damage)
- Rotted or previously partially rotted wood
- Cracks, nail pops, or imperfections in drywall, plaster, or wood
- 1 coat paint or stain applications
