Experiencing a problem with your solar power system?

GGG takes solar PV service and maintenance seriously. With dedicated service technicians working around south australia, we can get to you fast! If you have purchased your solar power system from GGG, we’re committed to solving any problems you may be experiencing with your solar panels or inverter.

We pride ourselves on fast turnaround and quality solar power system repairs, so that you can continue to enjoy the full potential of solar energy.

Fill in the form below to help us best assess your situation and we’ll contact you within 2 business days depending on the severity of the problem or issue.

If you have referred to our FAQ page, performed a solar system shutdown and have contacted your energy retailer to rule out a billing error that may have occurred then please report your problem here :

This form must be fully completed by addressing all mandatory fields (indicated with a *) inclusive of supporting documentation before any issue can be considered.

Customer Information - Please fill in all your information

First Name*

Last Name*

Phone*

Email*

Street Address *

Suburb *

Postcode *

State *

Invoice No. or Work Order No. *

Product Information*

If this is an electrical emergency, please contact our GGG Support Center immediately on 138 444 during business hours 9:00am to 5:00pm Monday to Friday. Please contact a certified electrician outside business hours.
















Size of Solar System

When was the install completed?

How many solar panels do you have?

What is the model or make of your inverter? *

What is the serial number on your inverter? *

Are there any fault lights flashing or error codes displayed?
YesNo

If you see any error codes, what are they?

Provide photo of the inverter(whole front unit)*

Provide photo of the inverter's serial number*

Provide photo of LCD Display with error message

Any other photos of the surrounding situation

Notes

By submitting this form you acknowledge that you have followed the Gotta Getta Group's "Frequently Asked Questions" guide and the "Solar Shutdown Procedure". The Gotta Getta Group will charge a $250 service callout fee should your system be found to be operating normally and the issue is not related to our solar installation.

I agree to the terms mentioned above

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